Job Description

Technical Programs and Incidents Manager - Security Products

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

Join us in the forefront of innovation in SecOps. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success!

We are looking for a Principal Technical Program and Incidents Manager, who will be responsible for leading large-scale, sophisticated programs from start to end with a focus on strengthening our relationship with Incident Management teams and improving critical triage within our Security Products organization. You will work cross-functionally with technical and business partners to drive strategic outcomes and ensure operational resilience. We want a TPM who can thrive with a nebulous problem set, distill sophisticated problems into concrete work, and guide multiple teams with their strong, critical thinking skills.

What you'll get to do:

• Leading technical programs in the Products & Technology organization, with an understanding of the company priorities to drive strategic outcomes, including New Product Introduction (NPI) and Go To Market (GTM) processes
• Lead a small team of incident commanders
• Breaking down initiatives into coherent work-streams; defining program timelines and ensuring accountability of program goals; operating as the single source of truth in execution of sophisticated programs
• Proactively anticipating risks, partnering with program collaborators to develop mitigation plans, and driving them to resolution
• Aligning with organizational leadership and key collaborators as a program lead
• Understanding system interdependencies and facilitating technical discussions; communicating solutions and decisions with both technical and non-technical audiences
• Creating and maintaining detailed and easy-to-digest program documentation, managing dependencies, and tracking status across multiple teams and work-streams
• Act as the primary agent connecting the Splunk Problem, Incident, and Escalation team with Security Engineering
• Coordinate Cross-Functional teams to address and resolve incidents effectively
• Conduct and manage post-incident reviews to identify root causes and ensure preventative measures are implemented
• Facilitate technical discussions, communicate solutions and decisions with both technical and non-technical audiences
• Align with organizational leadership and key collaborators as a Technical Program Management and Technical Incident Leader.

Must-have Qualifications:

• 10+ years experience in software program management or closely related roles
• Experience working with customers and customer escalations
• Experience with mitigating customer related concerns
• Have built and run an escalation management program
• Bachelor’s/Master’s degree in a technical field or equivalent experience
• Experience with enterprise software and cloud technologies, along with a deep understanding of the software development lifecycle
• Experience driving large, cross-functional programs that have broad organizational impact
• Demonstrated ability of juggling multiple, concurrent programs and prioritizing tasks based on criticality
• Communication and risk management are your forte. You can communicate effectively with collaborators of all levels and develop plans to act upon risks appropriately
• Great decision making, consensus building, and problem solving; you don't shy away from challenges
• Experience influencing and affecting change at many levels of the organization without having positional authority.
• Strong technical proficiency required to understand engineering tasks and identify and resolve issues as they arise

Nice-to-have Qualifications:

• Experience in customer-facing roles, support roles, and demonstrated leadership capabilities
• Experience leading organizational change around ensuring a “Customer First” approach
• Familiarity with Security and Observability products. Particularly around SIEM, UEBA, and SOAR space

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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