Service Manager - Agriculture Equipment Job at Systematic Business Consulting, Holland, MI

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  • Systematic Business Consulting
  • Holland, MI

Job Description

Position Summary

A leading equipment dealership with multiple locations across the Midwest is seeking a skilled and driven Service Manager to oversee service operations at their Holland, MI location. This role is ideal for a candidate with strong leadership experience in service department management—particularly within the agricultural, heavy equipment, or construction equipment sectors. The Service Manager will play a key role in optimizing department performance, developing personnel, and ensuring customer satisfaction.

Sign on bonus included in employment offer!

Key Responsibilities

  • Oversee and continuously improve all service department operations
  • Establish and execute annual service goals and budgets aligned with company objectives
  • Monitor and ensure adherence to service processes that drive customer satisfaction
  • Collaborate with marketing and aftermarket teams to implement local service marketing strategies
  • Plan and coordinate promotional activities, including customer clinics and field days
  • Ensure timely processing of warranty and Product Improvement Program claims
  • Schedule work assignments based on employee skill sets and department needs
  • Review and approve work orders for completeness and accuracy before billing
  • Lead recruiting, staffing, and performance development efforts for the service team
  • Conduct performance evaluations and support ongoing training and career development
  • Maintain a clean, safe, and organized work environment, in accordance with company safety standards
  • Stay informed on industry products, trends, and competitor offerings

Qualifications

  • Minimum of 3 years' experience managing a service department, with proven success in meeting or exceeding performance metrics
  • Background in equipment service management: off-road, construction, agricultural, turf, or heavy equipment required
  • Ability to analyze operational reports and drive process improvements
  • High School Diploma or GED required; Associate degree in a related field preferred
  • Strong communication, organizational, and leadership skills
  • Familiarity with manufacturer training programs and dealer service systems is a plus

Job Tags

Local area, Relocation bonus,

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