Job Description

About Slip Robotics

Slip Robotics is transforming the future of logistics automation. As we scale rapidly, we’re building the foundation for world-class field service operations. We’re looking for an Operations Program Manager who thrives in fast-paced, cross-functional environments and is excited to help us build from the ground up.

Role Summary

The Operations Program Manager will drive the execution of critical cross-functional programs across Field Service, Field Engineering, Logistics, Customer Success, and Product. You will own the structure, coordination, and follow-through of initiatives that improve service delivery, technician efficiency, and customer satisfaction—laying the groundwork for scalable growth. Lastly, this role will also serve as a critical bridge between Product and Operations—translating the company’s product roadmap into operational readiness across field service, customer onboarding, logistics, and support systems.

Key Responsibilities

Program & Project Execution

• Lead and manage high-impact operational programs (e.g., site launches, tool rollouts, SOP deployment)
• Create program charters, timelines, and success metrics; track execution to completion
• Manage dependencies across field teams, engineering, CS, and product
• Program-manage cross-functional readiness for new product and customer launches, including real estate setup, technician staffing and training, inventory planning, and field communications
  
  

Field Operations Optimization

• Partner with FO, FE, and Logistics to identify workflow gaps and lead improvements
• Coordinate rollout of process changes, tool upgrades, and training initiatives
• Align operations with KPIs around uptime, CSAT, cost-to-serve, and SLA compliance
  
  

Cross-Functional Leadership

• Act as the connective tissue between teams: Field Ops, CS, Product, and BI
• Drive alignment on priorities and remove blockers that impede execution
• Facilitate program standups, status updates, and executive reporting
  
  

Systems & Tooling Enablement

• Support the implementation and adoption of internal tools (e.g., ERP, FSM, dashboards)
• Gather field feedback and translate into product/tooling requirements
• Own the “last mile” of deployment for tools and processes in the field

Requirements

• 5+ years in Program Management, BizOps, Operations, or Consulting
• Experience coordinating field service or hardware-focused ops preferred

• Strong project management skills (planning, risk mitigation, execution)
• Excellent communicator who can synthesize details and drive clarity
• Analytical mindset with comfort using metrics and KPIs to guide decisions
• Startup or scale-up experience a plus

What Success Looks Like

• Operational programs are executed on time and deliver measurable impact
• Field teams report higher clarity, efficiency, and tool adoption
• Margins improve through better coordination, uptime, and reduced waste

Benefits

• Be a part of a passionate and innovative team.
• Work on groundbreaking technology in robotics and automation.
• Opportunity to shape the future of logistics and freight industries.
• Competitive compensation and equity options.
• Comprehensive benefits package.
• Permissive time off.

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