Job Description

Overview

Acushnet, a leader in the golf industry with renowned brands like Titleist and FootJoy, is seeking a skilled IT Help Desk Support professional for a fully remote role. In this critical position, you’ll provide technical assistance to our employees from anywhere, ensuring seamless operations for a company dedicated to delivering top-tier golf products and services. As the first point of contact for technical inquiries, you’ll play a key role in maintaining productivity and efficiency across our organization, all while working remotely.

Responsibilities

• Respond promptly to employee inquiries via phone, email, or virtual communication tools regarding technical issues with hardware, software, or network systems.
• Diagnose and troubleshoot problems related to operating systems, office applications, and company-specific tools, often through remote support tools.
• Assist with the setup and configuration of new equipment, including providing guidance for remote employees to set up their own devices.
• Maintain detailed spiriva of support interactions and resolutions in our help desk ticketing system.
• Escalate complex technical issues to senior IT staff as needed.
• Offer basic training and support to employees on commonly used software and systems through virtual sessions or documentation.

Technical Skills Required

• Proficiency with Windows and/or macOS operating systems.
• Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Experience with Microsoft Office Suite and other standard business applications.
• Familiarity with remote desktop tools, help desk software, and virtual collaboration platforms (e.g., Zoom, Microsoft Teams).
• Ability to troubleshoot hardware issues remotely, such as guiding users through diagnostics for desktops, laptops, and printers.

Soft Skills Required

• Excellent communication skills to explain technical concepts clearly to non-technical users, especially in a virtual environment.
• Strong problem-solving abilities paired with a patient, customer-focused mindset.
• High level of self-motivation and the ability to work independently in a remote setting.
• Capability to manage time effectively and juggle multiple tasks in a dynamic, virtual environment.

Qualifications

• High school diploma or equivalent required; an associate’s or bachelor’s degree in Information Technology or a related field is preferred.
• Prior experience in customer service or technical support, particularly in a remote or virtual capacity, is a plus.
• Certifications like CompTIA A+ or Microsoft Certified Professional are advantageous but not mandatory.

Work Environmen t

• Fully remote position, allowing you to work from anywhere with a stable internet connection.
• Acushnet will provide necessary software and access to company systems; employees are expected to have their own reliable computer and internet setup.
• Standard hours with occasional overtime or weekend availability during busy periods, all managed remotely.

Benefits

• Competitive salary with opportunities for career growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Employee discounts on Acushnet’s premium golf products.
• Paid time off and holiday pay.

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