Our client, an innovator within the federal government industry, is hiring an Incident Manager to join the team remotely on a contract basis. The successful candidate will be responsible for standardizing and optimizing Incident Management processes to enhance consistency and efficiency across all projects and contracts.
Responsibilities
Lead a team to swiftly resolve critical IT incidents, ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).
Provide timely and clear communication with business stakeholders and leadership throughout the incident lifecycle, from initiation to resolution.
Coordinate and document the sequence of events during incident management calls and meetings.
Ensure incident resolution details are accurately recorded in management systems, working with problem management to identify trends and reduce recurring, service-impacting issues.
Collaborate with leadership to evaluate organizational skill sets and engage relevant subject matter experts during incident resolution.
Maintain and refine incident management processes, tools and templates.
Maintain a comprehensive understanding of IT product delivery and operations across various projects.
Skillset
US Citizenship required with the ability to obtain a Public Trust clearance.
Bachelor’s Degree with at least five years of experience in Incident Management.
Strong expertise in Incident Management for government contracts
Extensive knowledge of ITIL standards and service delivery best practices.
Demonstrated experience in executing Incident Management for large-scale technical service providers.
Ability to manage complex incidents while maintaining composure and focus.
Exceptional communication, problem-solving and analytical skills.
Must be available for on-call rotation.
51066
...Description:The Department of Biology at the University of Iowa invites applications for a tenure-track assistant professor position in genetics, beginning in the academic year 2026. We invite applications from candidates addressing fundamental and open questions in genetics...
...Qualifications Graduation from an accredited School of Nursing, with current LPN license At least 2 years experience with... ...nursing practices, techniques and methods applied to health and wellness resident Proficiency in computer skills, Microsoft Office (Windows...
.... Summary:We are looking for a skilled Software Developer to join our team. The ideal candidate... ...a dedicated team of driven and motivated engineers. We hold true to our motto of "One... ...functional specifications and unit test plans for new feature development and enhancements.+...
...Job Title:3D Printing & Design Teacher (Part Time) General Responsibilities: Under the supervision of the Director of Educational Development, plans and facilitates collaborative 3D printing & design instructional sessions using a variety of design tools....
Bring your CT skills to a great place to train, work, and grow! This is also the perfect opportunity for you if you are a Licensed Rad Tech interested in pursuing CT Cert. Our team provides in-house training. Plus, you get night and weekend differential pay! Pay based...