Job Description

Position : Enterprise Security Command Center (ESCC) Console Operator

Protect People. Safeguard Property. Stay Ahead of the Threat.

Are you ready to be the frontline defense in an ever-evolving security landscape? The Enterprise Security Command Center (ESCC) is looking for highly motivated, sharp-thinking Console Operators who thrive in fast-paced environments and are committed to operational excellence. This is not your average security job—this is mission-critical work that protects an enterprise footprint.

As an ESCC Console Operator, you’ll monitor complex electronic security systems, respond to alarms, manage high call volumes, and maintain situational awareness across a dynamic enterprise environment. Your decisions matter—and can make all the difference.

What You’ll Do:

• Monitor alarm panels, intrusion detection systems, badge access, and video surveillance.
• Respond swiftly and accurately to security incidents, calls, and access requests.
• Grant gate and facility access with proper validation and protocol.
• Maintain detailed logs and create incident reports.
• Perform basic investigations including video reviews and internal follow-ups.
• Support enterprise communications through mass notifications and incident updates.
• Use multiple software platforms for data entry and system management.
• Assist with administrative tasks and support shift operations as assigned.

Requirements:

• A background working in a Security Operations Center, 911 Dispatch, Law Enforcement, or first responder role.
• Note: Candidates with 911 dispatch or command center experience tend to excel in this role.
• Technical support for physical access control systems (e.g., AMAG Symmetry)
• Preferred: Degree in Criminal Justice or related field and 3–5 years relevant experience.
• Must pass a background check and drug screening.
• Must be flexible—weekends, holidays, and shift changes may be required.
• Must complete 4–6 weeks of training on 1st Shift before moving to assigned shift.

Logistics:

-Location: Charlotte, NC (onsite)

- Shifts Available:

• 1st Shift: 6:00 AM – 2:00 PM
• 2nd Shift: 2:00 PM – 10:00 PM
• 3rd Shift: 10:00 PM – 6:00 AM
• Days: Monday–Friday, Tuesday–Saturday, or Wednesday–Sunday

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